Returns

I really hope you love your piece as much as I do! However if that's not the case, I've outlined my returns policy below. It can also be found in my terms and conditions

Commissions and Personalised Pieces

Commissions and personalised pieces are made to order and customised to you, so unfortunately I'm unable to accept returns on these pieces unless faulty.

Non-personalised Products

If your order isn't what you thought it would be, you are able to return it and request a refund within 14 days of dispatch. Please email jessica@jessicasian.com with a note of your order number and the items you are returning. Please then wrap the piece up securely (ideally in the original packaging) and return it to the address below:

 

Jessica Sian Illustration

6 The Dell

Great Dunmow

Essex

CM6 1HW

United Kingdom

 

Please note that it is the customer's responsibility to arrange and pay for the return of unwanted products and to ensure they are returned in a saleable condition. Provided they are returned in a saleable condition your refund will be processed on receipt of the return. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

Faulty Pieces 

In the unlikely event that your order should arrive damaged please email jessica@jessicasian.com with your order number within 2 weeks of delivery and we will sort this out as soon as possible. You may be required to send photographs of the damage, please keep the original packaging.

Cancellations

If you wish to cancel your order please email jessica@jessicasian.com with your order number as soon as possible. If you are ordering a commission piece and you cancel later than 24 hours after purchase work may already have begun on your piece. If this is the case a cancellation fee will be charged proportional to the work that has been done. If the piece is complete the full price will be charged.

If you wish to cancel a personalised print please let me know within 60 minutes of your purchase. I aim to dispatch print orders as quickly as possible so after this time your piece may already have been personalised and so a cancellation fee charged.

You may cancel your order of products not personalised at any time from the point of ordering until 14 days after dispatch. If your order has not yet been dispatched it will be cancelled and your payment refunded. If the order has been dispatched you will need to return it following the instructions above for non-personalised products before your refund can be issued. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

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©  Jessica Sian Moulsher 2016 - 2020