Delivery & Returns

Christmas Deliveries

I am dispatching all orders the next working day but cannot guarantee a delivery date due to the unprecedented volume of post Royal Mail are currently handling. 

My recommended last order dates are as follows:

Midnight Wednesday 16th December for Standard Shipping (Royal Mail 1st Class).

Midnight Friday 18th December for Special Delivery (Royal Mail 4pm Next Day Service).

Please note that once posted any delays are outside of my control.

Delivery

I always work to get your orders to you as soon as possible, however as Jessica Sian Illustration is made up of just me, I can't guarantee next day dispatch. I aim to dispatch orders within 1-2 working days, commission pieces have a 2-3 week processing time as I need to draw your lovely building!

 

This may be longer during busy periods but will be noted on the product pages if so. Please see below for postage estimates and add this onto the dispatch/processing time. If you have a special request or are up against the clock please get in touch and I will help if I can!

UK

Delivery is free for orders over £30. For orders under the value of £20 delivery is £1, for orders between £20-£30 delivery is £2. All orders over £20 will require a signature upon delivery. 

All UK orders are posted Royal Mail 1st class so should arrived within 1-2 working days from the point of dispatch. For orders that are not commission pieces you should expect to receive your order within 3-5 working days. Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed.

Europe

Delivery for orders under £25 is £3.50, for orders over £25 the delivery charge is £6. All orders over £25 will require a signature upon arrival and will have a tracking number.

 

Orders will be sent via Royal Main International Standard Delivery which is estimated to take 3-5 working days. Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country which are out of my control.

Rest of World

Delivery for orders under £25 is £3.50, for orders over £25 the delivery charge is £6. All orders over £25 will require a signature upon arrival and will have a tracking number.

Orders will be sent via Royal Main International Standard Delivery which is estimated to take 5-7 working days. Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country which are out of my control.

Returns

I really hope you love your piece as much as I do! However if that's not the case, I've outlined my returns policy below. It can also be found in my terms and conditions

Commissions and Personalised Pieces

Commissions and personalised pieces are made to order and customised to you, so unfortunately I'm unable to accept returns on these pieces unless faulty.

Non-personalised Products

If your order isn't what you thought it would be, you are able to return it and request a refund within 14 days of dispatch. Please email jessica@jessicasian.com with a note of your order number and the items you are returning. Please then wrap the piece up securely (ideally in the original packaging) and return it to the address below:

Jessica Sian Illustration

6 The Dell

Great Dunmow

Essex

CM6 1HW

United Kingdom

 

Please note that it is the customer's responsibility to arrange and pay for the return of unwanted products and to ensure they are returned in a saleable condition. Provided they are returned in a saleable condition your refund will be processed on receipt of the return. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

Faulty Pieces 

In the unlikely event that your order should arrive damaged please email jessica@jessicasian.com with your order number within 2 weeks of delivery and we will sort this out as soon as possible. You may be required to send photographs of the damage, please keep the original packaging.

Cancellations

If you wish to cancel your order please email jessica@jessicasian.com with your order number as soon as possible. If you are ordering a commission piece and you cancel later than 24 hours after purchase work may already have begun on your piece. If this is the case a cancellation fee will be charged proportional to the work that has been done. If the piece is complete the full price will be charged.

If you wish to cancel a personalised print please let me know within 60 minutes of your purchase. I aim to dispatch print orders as quickly as possible so after this time your piece may already have been personalised and so a cancellation fee charged.

You may cancel your order of products not personalised at any time from the point of ordering until 14 days after dispatch. If your order has not yet been dispatched it will be cancelled and your payment refunded. If the order has been dispatched you will need to return it following the instructions above for non-personalised products before your refund can be issued. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

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©  Jessica Sian Moulsher 2016 - 2020